Service points are deducted from your points balance at the time a service request is completed. For example, devices belonging to the Quarantine Address Group are blocked or limited only to their functional needs. After the scope and points required are agreed upon by you and the Support team, the points will be reserved in your account. Support +1-70 Learn more at Groups from eyeExtend for Fortinet FortiGate NGFW to provide access to the network based on pre-defined policies for devices and their users. Have a question Submit a form to Fortinet and view contact information for your area. The number of points required may be adjusted depending on the scope of the request. Submit a form to Fortinet and view contact information for your area. After a request is created, a member of Fortinet's support team will contact you to review the scope of the request and the number of points required to complete the request. Each service request is assigned a set number of Service Points. Service Points are exchanged to perform a service request. Services include, Incident Response Support, Incident Response Playbook Development, and more. I haven't noticed their support as being any more terrible than anybody else's.
Granted, sometimes it can be hard to get to that point, but (shrug). Check with Your Local Fortinet Office Provide Level 1 Support. Fortinet's support has always solved my problems in the end, including one where they had to VPN through my backup firewall router to fix it.
Incident Response Requests: Provides support for planning your security posture, identifying gaps in your security processes, and develop a playbook in the event of a critical attack. The goal of the Fortinet Partner Program is to accelerate your business and drive unprecedented growth and profit by delivering superior, next generation multi-threat security solutions to your customers. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Services include, Customer On-Site Visit, Remote After-Hours Assistance, and more Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Users retrieve support information from web and mobile pages or apps, including FAQs, detailed product and technical information, blog posts, manuals, and search functions. Self-help and user-retrieved information. To configure the FortiSwitch units in the core, see Transitioning from a FortiLink split interface to a FortiLink MCLAG. IT Support Level: Function: Support methodology: Staffing needs: Tier 0. Wire the two core FortiSwitch units to the FortiGate devices.
FORTINET SUPPORT TIERS PROFESSIONAL
Two types Services Requests are available:Īdvanced Services Requests: Provides professional assistance to get the most out of your Fortinet products. To create a three-tier FortiLink MCLAG topology, use FortiOS 6.2.3 GA or later and FortiSwitchOS 6.2.3 GA or later. The Advanced Services portal is available to customers with the following contracts:įor access to Advanced Services Requests (AS Requests): Enterprise Premium, Enterprise Business, Enterprise First or Global First, Service Providers Select or Service Providers Elite or Global Elite.įor access to Incident Response Requests (IR Requests): Tier E- FortiGuard Incident Response Emergency Service (Tier E), Tier 1 – FortiGuard Incident Readiness Subscription Service. Security vendor Fortinet has enhanced its channel program for the EMEA region, to manage its expanding channel. Need even faster support? Learn more about the available FortiCare Technical Support services options and program.The Advanced Services portal allows Fortinet customers with an active Advanced Support service or FortiGuard Incident Response service contract to request different service activities in exchange for Service Points. IT Support Level: Function: Support methodology: Staffing needs: Tier 0. For critical situations, please first create a ticket through the support portal to attach diagnostic information and then call us using the above contact numbers for immediate attention. For example, on some models the hardware switch interface used for the local area network is called lan, while on other units it is called internal. We keep all of our links up to date at all times. Naming conventions may vary between FortiGate models. Are you trying to login to Trustsu The easiest way to do that is to use the official links that we have provided in this post.
Some toll-free numbers have special dialing instructions and may not be available from all mobile phones.įortiCare Support: Technical Assistance Centerįor Technical Assistance, please proceed to the FortiCare support portal where a support engineer is ready to assist you. Consult your models QuickStart Guide, hardware manual, or the Feature / Platform Matrix for further information about features that vary by model.
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